Service

A service process is a structured approach to managing and delivering services to customers. It encompasses a range of activities, from identifying customer needs and requirements, to developing and implementing service solutions, to ongoing service delivery and support.

This document explores the key aspects of the service process, including case management, contract management, contract templates, and entitlement management. These processes are crucial for managing and delivering services to customers effectively, ensuring customer satisfaction, managing risk, and maintaining positive customer relationships. The document includes a case study to illustrate the importance of the service process in delivering high-quality services.